There were various reasons. Some physicians were offended by the suggestion that they needed checklists. Others had legitimate doubts about Pronovost’s evidence. So far, he’d shown only that checklists worked in one hospital, Johns Hopkins, where the I.C.U.s have money, plenty of staff, and Peter Pronovost walking the hallways to make sure that the checklists are being used properly. How about in the real world—where I.C.U. nurses and doctors are in short supply, pressed for time, overwhelmed with patients, and hardly receptive to the idea of filling out yet another piece of paper?
Physicians are much more likely to positive assess patients’ views of their health services; about one-third of patients across various service measures believe physicians are delivering timely, empathetic, efficient services.As a result, most patients are willing to use new formats of health services: 73% are willing to use on-demand medical centers, 64% retail clinics, and 52% telemedicine, according to this consumer survey.While most consumers see these clear alternatives to their current (traditional) doctor visits, 85% of providers say they don’t have a clear picture how to improve the patient experience, GE/Prophet assert in their report.Hot Points: “Progress is slow.
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